DAMAGE POLICY

Damaged or Missing Items

Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 7 days of delivery.

For exterior damage, claims must be submitted before removing the protective plastic wrap. Removing the protective plastic wrap before submitting an exterior damage claim will void any potential replacement.

Slipcase Policy

Slipcases are intended to provide an additional layer of protection for your book during shipping. They are not considered part of the collectible product and are not eligible for replacement if they arrive with cosmetic wear or damage.

Shipping Box Policy

Please note that we do not replace our shipping boxes.

While we enjoy creating fun and themed shipping boxes, they are intended solely for shipping purposes and are designed to help protect your books during transit. Shipping boxes are not considered part of the collectible product and are not eligible for replacement if they arrive with cosmetic wear or damage.

What Qualifies as Damage

• Severely dented or crushed corners
• Broken or crushed spine
• Deep, highly noticeable scratches on the cover or spine
• Ripped or bent pages that affect readability
• Binding issues, including pages falling out or other defects that affect the structural integrity of the book

What Does Not Qualify as Damage

• Light scratches
• Small dings or dents
• Slightly dented corners
• Wavy pages
• Minor page alignment, page stacking, page shifting, or uneven page edges
• Minor sprayed edge variations that do not affect readability or structural integrity
• Minor variations in foil, embossing, or print placement
• Minor color differences between mockups, photographs, and the final product
• Small amounts of visible binding glue that do not affect the book's functionality

All damage and missing item claims are reviewed on a case-by-case basis. Proof of purchase and clear photos of the damage are required.

Returns & Replacements

All approved replacements require the original item to be returned before a replacement can be issued.

• We will provide a one-time courtesy return shipping label via email.
• If you are unable to print or use the provided label, you will be responsible for the return shipping costs.
• The return package must be shipped within 7 days of the return label being issued.
• If the return is not shipped within that timeframe, the return label will be voided and the replacement request will be canceled.

📧 For all claims, please email Support@TwistedFictionBooks.com

THIS IS FOR EU ONLY - USA IS ALL SALES FINAL. PLEASE DO NOT USE THIS FEATURE AS ALL REQUESTS WILL BE DENIED.

PREORDERS & SUBSCRIPTIONS

For preorder and subscription orders, withdrawal requests submitted before shipment will result in the order being canceled and refunded.

A withdrawal request on a subscription order applies to the active order and is not intended to function as a box skip.

Twisted Fiction reserves the right to cancel active subscriptions, future renewals, or refuse future purchases in cases of repeated withdrawal requests, return abuse, or misuse of subscription services.

SHIPPED ORDERS

Once an order has shipped, return policies apply.

Customers are responsible for all return shipping costs. Original shipping charges, duties, VAT, customs fees, and brokerage fees are non-refundable.

Refunds, if approved, will only be issued after returned items are received and inspected.

RETURN REQUIREMENTS

To qualify for a return, items must be returned:

• In original packaging
• With all original contents included
• In brand new condition
• With all shrink wrap, seals, and protective packaging fully intact

RETURNS WILL BE DENIED IF

• Shrink wrap or seals have been opened, removed, or broken
• Any item is missing
• Books or contents show signs of wear or use

Due to the collectible nature of our signed, limited edition, and exclusive products, opening shrink wrap or breaking product seals voids return eligibility.

NON-RETURNABLE ITEMS

Where permitted by law, the following items may not be eligible for cancellation, withdrawal, or return:

• Personalized products
• Custom-made products
• Digital products
• Gift cards
• Final Sale Products such as Overstock and Scratch & Dent Items

DAMAGED / DEFECTIVE ITEMS

If your order arrives damaged or you believe you received a defective item, please do not submit a withdrawal request.

All damage, defect, or exchange requests must be submitted to support@twistedfictionbooks.com with:

• Your order number
• A description of the issue
• Clear photos of the damage, defect, or issue

Requests submitted without an order number or photos may delay review.

Damage and defect claims are reviewed separately from withdrawal and return requests and are handled in accordance with Twisted Fiction’s standard damage/replacement policies.

Preorder Policy

• All preorder sales are final. Preorders cannot be canceled or refunded once placed.
• Filing a chargeback or payment dispute will result in the cancellation of all active orders and a permanent ban from our website.

Returns & Exchanges

• All sales are final. We do not accept returns or exchanges for any reason other than damage or defect.
• Damaged or defective items are the only exception and must follow our Damage Claim Policy (claims must be submitted within 7 days of delivery with proof of purchase and photos).

Shipping Policy

Lost or Stolen Packages
If tracking shows a package as delivered, we are not responsible for lost or stolen items. If your package is missing, please contact your postal service provider immediately for further instructions.

• A package is not considered lost until there has been no movement for 30 days past the last tracking update.
• If your package has not moved within that timeframe, we will refund or replace your order.
• This does NOT include orders that show delivered.

Damaged or Missing Items
Please inspect your order upon arrival. Any claims for damaged or missing items must be submitted within 7 days of delivery.

What Qualifies as Damaged:

• Severely dented or crushed corners
• Broken or crushed spine
• Deep, very noticeable scratches on the cover or spine
• Ripped or bent pages that affect readability

What Does Not Qualify as Damaged:

• Light scratches
• Small dings or dents
• Slightly dented corners
• Wavy pages

All damage and missing item claims are reviewed on a case-by-case basis. Proof of purchase and photos of the damages are required.

Returns & Replacements
All items must be returned before a replacement is issued.

• We’ll provide a return shipping label via email as a one-time courtesy.
• If you are unable to print or use the provided label, you’ll be responsible for return shipping costs.

📧 For all claims, please email Support@TwistedFictionBooks.com.

Absolutely, we do! International shipping rates are determined by the carriers. Unfortunately, we cannot control those costs.

Please be aware that as the buyer, you are responsible for any import fees, VAT fees, conversion fees. Declining the package for these charges will not result in a refund from us.

Pre-Order Policy & Shipping Updates

📦 All book boxes are currently available by pre-order only.
Please allow up to 16 weeks for your order to ship.

🔎 Checking Shipping Status
To stay updated, please refer to our Shipping Updates Page.

✉️ Tracking Information

• Once your label is printed, you’ll automatically receive an email with tracking.
• Please allow up to 7 days for tracking to begin updating.
• If your tracking hasn’t updated after 14 days, email us at Support@TwistedFictionBooks.com and we’ll look into it for you.

We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. Unfortunately, we are unable to accept PayPal at this time

Returned to Sender Policy

If a package is returned to us because it was not picked up after the carrier notified the customer, the customer will be responsible for all reshipment costs.
Please note: Refunds will not be issued for packages returned to sender.

Declined / Refused Packages

If you choose to decline or refuse delivery of your package, a refund will not be provided.

Package Holds

We’re sorry, but we are unable to hold packages once they are ready to ship.

Address Changes & Responsibility

Yes — we can update your shipping address as long as the label has not been printed. Once a label is printed, unfortunately, no changes can be made.

Customers are given ample time to update their shipping address before shipping begins. It is the customer’s responsibility to ensure their address is accurate and current at the time of purchase.

If the label has already been printed or the package is already in transit, the customer must contact their local post office to request rerouting or a hold.

Please note: We are not responsible for lost or stolen packages resulting from an incorrect or outdated address.