FAQ

Are your books preorders?

Unless otherwise stated on the product listing, Twisted Fiction special editions and book boxes are sold as preorders.

Preorder items are purchased before production and fulfillment are complete and will not ship immediately.

Each pre order listing includes an estimated shipping timeframe. Please review the timeframe listed on the specific product before purchasing. By placing an order, you acknowledge that you understand the item is a preorder and have reviewed the estimated timeframe provided.

Production, freight, customs, and other circumstances outside of our control can occasionally affect estimated timelines.

Where can I find updates about my preorder?

Current production and shipping information can be found on our Shipping Updates page.

Please check the Shipping Updates page before contacting support regarding an estimated ship date, as this is where we post the most current information available to us.

When will I receive tracking?

Once a shipping label is created, tracking information will automatically be sent to the email address associated with your order.

Please allow time for the carrier to receive and scan your package. Tracking may not update immediately after a label is created.

If your label has been created but tracking has not updated after 14 days, please contact support@twistedfictionbooks.com.

Can I cancel my preorder?

All preorder sales are final and cannot be canceled or refunded once placed.

Can I change my shipping address?

Yes! We can update your shipping address as long as your shipping label has not been printed.

Once a label has been created, we are unable to make changes to the shipment. If your package is already in transit, you will need to contact the shipping carrier directly regarding any available rerouting or hold options. 

It is the customer's responsibility to provide and maintain an accurate shipping address.

WHAT HAPPENS IF I ORDER MULTIPLE PREORDER ITEMS TOGETHER?

If multiple preorder items are purchased in the same order, your entire order is subject to ship together once all items in that order are ready for fulfillment unless you were charged separate shipping.

This means an item that is ready earlier may be held until the remaining preorder item(s) have arrived and are ready to ship.

If you would like preorder items to ship separately as they become available, they should be purchased in separate orders.

CAN YOU COMBINE SEPARATE ORDERS?

We cannot guarantee that separately placed orders can be combined.

DO YOU SHIP FROM MORE THAN ONE LOCATION?

Yes. Twisted Fiction fulfills orders from Two shipping locations.

Because different products may be fulfilled from different locations, separate orders may arrive at different times or through different carriers.

This is also one reason we cannot guarantee that separate orders can be combined.

DO YOU SHIP INTERNATIONALLY?

Yes! Twisted Fiction ships internationally to eligible destinations.

International customers are responsible for any applicable VAT, import duties, customs fees, brokerage fees, conversion fees, or other charges imposed by their country, payment provider, or shipping carrier.

These charges are separate from the amount paid to Twisted Fiction unless specifically collected at checkout.

Customs processing may also cause additional delivery delays that are outside of our control.

WHAT HAPPENS IF MY PACKAGE IS RETURNED TO SENDER?

If your package is returned to Twisted Fiction because of an incorrect or incomplete address, failure to collect the package, unsuccessful delivery attempts, or another customer related delivery issue, please contact us.

The customer is responsible for any additional shipping costs required to send the package again.

We will contact you regarding reshipment once the package has been returned to us and processed.

WHAT HAPPENS IF I REFUSE MY PACKAGE?

Please do not refuse a package as a method of canceling or returning an order.

Refusing delivery does not qualify an order for a refund.

International customers are also responsible for applicable customs, duties, VAT, or other import charges. Refusing a shipment because of these charges does not make the order eligible for a refund.

CAN YOU HOLD MY PACKAGE?

Unfortunately, we cannot hold individual orders once they are ready for fulfillment.

If you know that you will be moving or need your order shipped to a different address, please contact us before your shipping label is created so we can update the address when possible.

What is Route Package Protection?

Route Package Protection is an optional shipping protection service available at checkout.

Route covers qualifying orders that are lost, stolen, or damaged while in transit.

In simple terms:

Something happened to your package while it was being shipped → Route
There is a production issue or Twisted Fiction made a fulfillment mistake → Contact Twisted Fiction

Is Route Package Protection required?

No. Route Package Protection is optional.

At checkout, you may choose to purchase Route Package Protection or select Continue Without Package Protection.

If you choose to continue without protection, your order will not be covered for loss, theft, or damage that occurs during transit.

What happens if I decline Route Package Protection?

If Route Package Protection was offered at checkout and you choose to Continue Without Package Protection, Twisted Fiction cannot provide a refund or replacement for a package that is lost, stolen, or damaged while in transit.

Declining Route does not affect issues caused by Twisted Fiction before shipment, such as receiving the incorrect item, a missing item due to a fulfillment error, or a qualifying production or manufacturing defect.

My package was lost or stolen. Who do I contact?

Purchased Route?
Please file a claim directly with Route.

Declined Route?
Unfortunately, Twisted Fiction cannot provide a refund or replacement for packages lost or stolen during transit when Package Protection was offered and declined.

My package arrived damaged. Who do I contact?

First, determine what caused the damage.

Damage caused during shipping → ROUTE

Examples include a package that was crushed, bent, punctured, wet, or otherwise damaged while being transported by the shipping carrier.

If you purchased Route Package Protection, submit your claim directly through Route and keep the item and all shipping packaging while your claim is being reviewed.

If you declined Route Package Protection, Twisted Fiction cannot provide a refund or replacement for damage caused during transit.

Production defect or Twisted Fiction error → TWISTED FICTION

If the problem was not caused during shipping for example, a significant printing/binding defect or we sent you the incorrect item please contact support@twistedfictionbooks.com.

How do I file a Route claim?

If you purchased Route Package Protection, qualifying claims for loss, theft, or transit damage are handled directly through Route.

You will need the order information associated with your purchase, and Route may request photographs or additional documentation depending on the claim.

Please keep the damaged item, shipping box, and packaging until your claim has been fully resolved.

Because many Twisted Fiction products are limited editions, replacement inventory cannot be guaranteed. If a replacement is unavailable, an approved claim will be resolved using another available resolution option, such as a refund, according to Route's claims process.

What if my order was placed before Route Package Protection was available?

Orders placed before Route was offered at checkout were not given the opportunity to purchase or decline Package Protection.

Those orders will be handled according to the shipping and damage policy that applied at the time the order was placed.

ROUTE PACKAGE PROTECTION WENT INTO EFFECT OCTOBER 2, 2026.

WHAT IS THE DIFFERENCE BETWEEN SHIPPING DAMAGE AND A PRODUCTION DEFECT?

Shipping damage is damage that occurs to an item while it is in transit to you. Shipping related loss, theft, and damage are handled through Route when Route Package Protection was purchased.

A production defect is an issue that occurred during the manufacturing of the book before it was shipped.

In simple terms:

Damage caused during shipping → ROUTE

Production/manufacturing defect → TWISTED FICTION

Incorrect or missing item due to a packing error → TWISTED FICTION

WHAT IF MY BOOK HAS A PRODUCTION OR MANUFACTURING DEFECT?

If you believe your item has a qualifying production or manufacturing defect, please contact support@twistedfictionbooks.com within 7 days of delivery.

IMPORTANT: Please inspect your book for visible defects before removing the protective plastic wrap.

For any exterior or cosmetic production defect, the protective plastic must remain intact until your claim has been submitted. Removing the plastic beforehand will void eligibility for a replacement or refund for that issue.

This requirement does not apply to interior manufacturing defects that could not reasonably be discovered without opening the book.

Please include your order number, a description of the issue, and clear photographs showing the defect.

Examples of issues that may qualify include:

• Significant binding defects
• Loose or missing pages
• Major printing errors
• Significant defects that affect the structure or usability of the book

All claims are reviewed on a case-by-case basis. Submitting a claim does not automatically guarantee a replacement or refund.

Because our products are limited editions, replacement inventory cannot be guaranteed.

WHAT DOES NOT QUALIFY AS A PRODUCTION DEFECT?

Our books are specialty manufactured collectible products involving multiple printing and finishing processes. Because of this, minor cosmetic variations and imperfections may occur and are not considered qualifying production defects.

These may include:

• Light scratches
• Small dings or minor dents
• Slight page waviness
• Minor page alignment, stacking, or edge variations
• Minor variations in sprayed or digitally printed edges
• Minor foil, embossing, or print placement variations
• Minor color differences between digital mockups, photographs, and the finished product
• Small amounts of visible binding glue that do not affect the structure or usability of the book
• Other minor cosmetic imperfections that do not affect the integrity or readability of the book

WHAT IF I RECEIVED THE WRONG ITEM OR SOMETHING IS MISSING FROM MY ORDER?

If Twisted Fiction made a fulfillment error, please contact support@twistedfictionbooks.com within 7 days of delivery.

Examples include:

• You received the incorrect book or edition
• An item included with your order was accidentally left out
• You received an incorrect quantity

Please include your order number and clear photographs of everything you received, including the contents of your package.

Fulfillment errors made by Twisted Fiction are handled directly by us and are not Route claims.

If an item appears to be missing because your package was opened, damaged, or tampered with during transit, please refer to our Route Package Protection section above.

WHAT ABOUT DAMAGED SLIPCASES?

For Twisted Fiction editions, slipcases are intended to provide an additional layer of protection for the book during shipping and are not considered part of the collectible product.

Cosmetic damage to a Twisted Fiction slipcase does not qualify for replacement.

If a specific product listing states a different slipcase policy, the policy listed for that product will apply.

WHAT ABOUT DAMAGED CUSTOM SHIPPING BOXES?

Our custom shipping boxes may be cute, but they're still shipping boxes. 🖤

They are designed to help protect the products inside during transit and are not considered part of the collectible product.

Dents, tears, scratches, crushed corners, labels, tape, or other damage to the exterior shipping box itself do not qualify for replacement.

If the contents inside the shipping box were damaged during transit, please refer to the Route Package Protection section above.

DO YOU ACCEPT RETURNS OR EXCHANGES?

For U.S. orders, all sales are final. We do not accept returns or exchanges due to buyer's remorse, change of mind, accidental purchases, or similar reasons.

This does not affect qualifying production defects, fulfillment errors, or shipping claims covered under Route Package Protection. Please refer to the appropriate section above for information on those issues.

CAN I CANCEL MY PREORDER?

Preorders and other final sale purchases cannot be canceled or refunded once an order has been placed.

Please carefully review the product details, estimated shipping timeframe, and your shipping information before completing your purchase.

CAN I RETURN OR EXCHANGE A SCRATCH & DENT ITEM?

No. Scratch & Dent items are final sale.

These items are sold at a discounted price because they may contain cosmetic damage or imperfections. By purchasing a Scratch & Dent item, you acknowledge that the item may arrive with one or more imperfections.

Scratch & Dent items are not eligible for returns, exchanges, replacements, or refunds based on the disclosed condition of the item.

WHAT IF I HAVE AN ISSUE WITH MY ORDER?

Where you go depends on the type of issue:

Lost, stolen, or damaged during transit → Route Package Protection

Production/manufacturing defect → Twisted Fiction

Incorrect or missing item due to a Twisted Fiction fulfillment error → Twisted Fiction

Please refer to the corresponding FAQ section above for instructions and claim requirements.

DO EU CUSTOMERS HAVE DIFFERENT RETURN RIGHTS?

Yes. Customers whose purchases are covered by applicable European Union consumer protection laws may have statutory rights that differ from Twisted Fiction's standard final sale policy.

For eligible online purchases, EU consumers generally have the right to withdraw from the purchase within 14 days of receiving the goods without providing a reason. 

Twisted Fiction's general final sale policy does not limit any consumer rights that cannot legally be waived.

WHAT CONDITION MUST MY RETURN BE IN?

Customers may inspect an item to the extent reasonably necessary to establish its condition.

Returned merchandise should include the original item and any included items.

If an item has been handled beyond what is reasonably necessary to inspect it and its value has been diminished, the refund may be reduced where permitted by applicable law. 

Because many Twisted Fiction products are collectible special editions, we recommend contacting us before removing protective packaging or handling the item beyond what is necessary to inspect it if you intend to return it.

WHAT WILL BE REFUNDED FOR AN ELIGIBLE EU WITHDRAWAL?

For an eligible EU withdrawal, Twisted Fiction will refund the purchase price and the cost of our standard delivery option, as required by applicable consumer law.

The customer is responsible for the cost of returning the item to Twisted Fiction and for packaging the item appropriately for return shipment. We strongly recommend using a tracked and insured shipping service and retaining proof of shipment.

Returned items should be securely packaged and returned in the condition required under applicable consumer law. If an item is returned damaged, altered, incomplete, or with diminished value resulting from handling beyond what was reasonably necessary to inspect it, the refund may be reduced where permitted by applicable law.

Refunds may be withheld until the returned item has been received.